Frequently Asked Questions (FAQs)
The following links give answers to frequently asked questions about our wide range of books and products including purchasing online and company background. If you have a question that is not located in our list, Contact Us via e-mail, or call us at (800) 826-6600 or (715) 294-3345.
How do I place an order?Ordering is easy and secure 24/7 on our site! Here’s how to place an order:
1. Find the product(s) you want. Browse our categories on the menu on the left side of our Web site, such as "Cars" or "Trains." Or, type the book title, ISBN, or your favorite subject in our state-of-the-art search box to search for products. The search box is on the top left of our Web page. Click on "Go" after entering your search terms in the search box.
2. If you used our Search box to look for items, click on the title you are interested in from the list of products that resulted from your search.
3. When you click on a product, you will go to a page with complete information on the product, including the cover image, a full description of its contents, price, availability, and more detailed product information.
4. To buy the title, click on the "Add to Cart" button to begin checkout. The "Add to Cart" button is below the description of the product.
5. To continue shopping for more items, either browse the categories to the left or search for another item. If you find more items, add them to the cart as described in point 4. If you do not find more items, you can return to your shopping cart to checkout by selecting the “Shopping Cart” button below the search box.
6. Review the contents of your Shopping Cart. You can review each product’s discounted price, change the quantity of what you want to order, apply promotional codes – if a coded special is being offered, or remove items from your cart.
7. Click "Checkout" if you want to buy the products listed in your cart. You will now be taken to the "Create an Account" page. If you are a new customer, please enter your e-mail address and create a password to protect the privacy of your account, then click "Register & Continue." If you are a returning customer, enter your e-mail address and password and click "Login & Continue."
8. If you are a new customer, you will have to enter your mailing and shipping address and payment/credit card information. We guarantee the security of ordering with us. Fill out the information and click "Place Order" to place your order with us.
9. If you are a returning customer, you will be taken to the "Order Details" page after you click on "Login & Continue" This page contains payment information and address records for your account. Verify the information and click "Place Order."
10. You will receive an e-mail confirming your order.
It's that easy! Thank you for ordering with us. We're committed to your complete satisfaction and we appreciate your business.
Am I able to send my order to a Military address?
Yes, we support military addresses. APO stands for Army Post Office and FPO stands for Fleet Post Office. The first line determines how it will be routed. You should enter either APO or FPO in the first address line, and AA, AE, or AP in the second address line, and then the corresponding state. If it's AA you should choose FL as the state, because it goes through Miama. For AP, you would select CA as the state because it goes through San Francisco. For AE, you would select NY as the state because it goes through New York.
Why can't I see my entire Order History?
On February 1, 2005, Motorbooks.com launched a new website. Because of technical circumstances, the order information between the old and new web sites could not be shared. All orders placed after Feb 1, 2005 on Motorbooks.com will be visible in your account. Inquiries about orders placed prior to that date should be directed to customer service.
Why aren't there any items in my shopping cart?
Motorbooks.com stores cookies on your computer to help us keep track of which products you have placed in your shopping cart. Many web browsers today are installed with very tight security settings by default, and do not allow the storage of cookies. If this is the case, the settings need to be modified on your web browser to allow cookies. If this is still not fixing the problem, you might want to check and see if your computer is running an anti-virus or spyware program. Oftentimes, these programs will partner with your web browser and disallow cookies as well. Most browsers offer a "prompt" option for cookies, which still allows you to maintain control over what cookies/content are downloaded to your computer.
To learn how to accept cookies in your browser, click on your browser version below.
- Microsoft Internet Explorer 6 SP1
- Netscape 6.2
To learn more about cookies, click here
Do I need to register to make purchases at Motorbooks.com?
Yes, but it's painless. In order to process your order and ship to the proper mailing address, there is certain information we must gather. If not previously done, you will automatically be prompted for this information when you make your first purchase.
Do I need a password? And what if I forget my password?
Yes. Your password will help protect against other customers seeing your private account information. When you register during the checkout process, you will be required to choose a password as a security measure for your account. If you have forgotten your password, simply click here.
What if I need to update my address or other information?
Go to the My Account page and choose the appropriate menu item to edit your email address and password. For address change and updating of your credit card information, please contact customer service.
Is it complicated to make purchases from Motorbooks.com?
Our goal is to make shopping easy, safe, and enjoyable. We provide outstanding customer service and work hard to ensure you get exactly the merchandise you desire. To start the purchase process, click on the "Add to Cart" button adjacent to the item you want to purchase. You will be led through the simple steps involved in making a purchase.
What are my payment options?
Motorbooks.com accepts several major credit cards, including MasterCard, VISA, American Express, Optima and Discover.
Is it safe to use my credit card for purchases?
Yes. We are committed to making Motorbooks.com as secure, safe, and confidential as possible for our valued customers. We utilize the latest in data security software and hardware and we are constantly updating our security system.
What are my shipping options?
You can choose from among our standard shipping options of FedEx (2-day), UPS ground shipment (3-7 days), and U.S. Postal Service ground shipment (7-14 days). Click here for the full array of options.
Will I receive an order confirmation?
Yes. After receiving your order, we will send you an e-mail confirmation with your order number.
How can I check the status of my order?
Simply visit the View Orders page found in My Account. Any orders you have placed will be listed.
Can I return merchandise I buy from Motorbooks.com?
Yes. We guarantee your satisfaction and will accept returns for replacement, exchange, credit, or a refund. If for any reason you are dissatisfied, simply fill out the form included with your shipment and return it within 30 days. The form also includes a mailing label for your convenience.
Can I cancel an order once I've placed it?
Yes - up to a certain point in the order fulfillment process. If we receive your cancellation request before the order has reached the shipping stage, we can cancel all or part of it, whichever you desire. If an order that you tried to cancel is shipped, you can return it.
What if I have trouble and cannot complete my purchase online? Can I contact someone at Motorbooks.com to help me?
Check Help for online assistance. Still having trouble, Contact Us via e-mail, or call us at (800) 826-6600 or (715)294-3345.
What is your privacy policy?
We are committed to protecting your privacy and the account information you share with us. We have the latest in security software and computer hardware to protect your privacy, and we update our system constantly to provide the fullest protection possible. Learn about our Privacy Policy. |